Cancellation Policy

STANDARD DISPATCH PROCEDURE:
An early morning trip with a pickup time before 9 a.m. is usually dispatched by 9 p.m. the preceding day. All other trips are usually dispatched 4 hours prior to pickup time.

A. RESCHEDULING OF AIRPORT SERVICE is possible at no extra charge, as long as rescheduling is requested before the driver is dispatched (see Standard Dispatch Procedure above).
B. CANCELLATION OF AIRPORT SERVICE:

 

THE FULL FARE will be charged for cancellations in the two following cases:

 

 

I.  Cancellations after the driver has already been dispatched (see Standard Dispatch Procedure above).

 

 

II. If the passenger fails to be at the designated pickup location (no-show).  If for any reason you cannot locate your chauffeur, call please call Elite Limousine Service at 604-433-1900.  To avoid being billed as a no-show, do not leave your location without contacting Elite Limousine Service.  You must contact us by phone.

C. CANCELLATION OF CHARTERED SERVICE:
A minimum of 7 days notice is required for cancellation of all charter arrangements (e.g. weddings, wine tours, point-to-point reservations) to avoid the charge of the full fare.  A non-refundable 25% deposit is taken on all charters.
Graduations: All grad reservations are non-refundable and cannot be cancelled.  The full fare will be charged even if the service is not completed at the request of the passenger.


PLEASE NOTE: Elite Limousine Service is not responsible for service delayed or not rendered due to Mother Nature or to circumstances beyond our control. Elite Limousine Service does not guarantee vehicle availability or pricing for reservation changes.